Scheduling your email campaigns in ZooTools should be a breeze, but occasionally, errors can occur. If you're facing issues, don’t worry—we’re here to help you troubleshoot and resolve them quickly so your campaigns go out as planned.

Common Scheduling Errors and Solutions

1. Campaign Not Sending at the Scheduled Time

Possible Causes:

• The campaign's time zone doesn’t match your local time.
• The scheduled time has already passed.

Solution:

• Double-check the time zone settings for your account under Settings > General Preferences.
• Ensure the scheduled time is in the future. If needed, reschedule the campaign with a corrected date and time.

2. Missing Required Fields

Possible Causes:

• Your email subject line or sender details are incomplete.
• The recipient list isn’t selected.

Solution:

• Ensure all required fields (subject, sender name, email, recipient list) are filled out.
• Use ZooTools' checklist feature during the setup to confirm nothing is missing.

3. Invalid or Empty Recipient List

Possible Causes:

• Your contact list is empty, or the selected list contains invalid email addresses.

Solution: